Complaints

Complaints for the Goods under warranty

  1. The Seller undertakes to deliver Goods free from defects.
  2. The Seller shall be liable towards the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.
  3. Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address: Zbigniew Adamczyk BOCA, ul. Zielińskiego 3, 05-840 Brwinów, Poland, to the electronic mail address: sklep@boca.pl or by telephone: + 48 515 405 620.
  4. In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 3.
  5. The Seller undertakes to process each complaint within 14 days.
  6. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.
  7. Click here to download the form (.docx file).

Complaints for electronic services

  1. The Customer may complain to the Seller about functioning of the Shop and using the Services. Complaints may be submitted in writing to the following address: Zbigniew Adamczyk BOCA, ul. Zielińskiego 3, 05-840 Brwinów, to the electronic mail address: sklep@boca.pl or by telephone: +48 515 405 620.
  2. In the complaint, the Customer should indicate his name and surname, address for correspondence, the kind and description of the present problem.
  3. The Seller undertakes to process each complaint within 14 days, and if this is not possible - to inform the Customer within that time when the complaint will be processed. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, within 7 days from the date when the Customer received the request.
  4. Click here to download the form (.docx file).