Returns and exchanges

The right to withdraw from the Agreement

  1. The Customer who is a Consumer may withdraw from the Agreement without specifying the reason by submitting an appropriate declaration within 14 days. To keep this deadline it is enough to send this declaration before its lapse.
  2. The Consumer may compose the declaration by himself or use the form of declaration of withdrawal from Agreement, which is available on the Online Shop’ websites.
  3. The 14-days’ deadline shall be calculated from the day when the Goods were delivered or - in the case of an Agreement for Services - from the day it was concluded.
  4. Upon receipt of the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from Agreement to the Consumer’s electronic mail address.
  5. The right to withdraw from Agreement by the Consumer shall be excluded in the case of:
    1. for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs;
  6. In the case of withdrawal from a distance Agreement, such an Agreement, shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The items should be returned immediately, not later than within 14 days. The purchased Goods should be returned to the address of the Seller.
  7. The Seller shall immediately, but not later than within 14 days from receipt of the Consumer’s declaration on withdrawal from the Agreement, return to the Consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer. The Seller may withhold the refund of payment received from the Consumer until he receives the returned item or the Consumer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Consumer by himself.
  8. If the form of delivery of the Goods selected by the Consumer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred.
  9. The Consumer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur that cost.
  10. Click here to download the form (.docx file).

 Exchanges

  1. The Seller provides the Consumer with the possibility of exchanging the Goods within 14 days from the date of its delivery. The request for exchange can be submitted to the following e-mail address: sklep@boca.pl, telephone number  +48 515 405 620.
  2. The Customer may exchange the Goods for:

a. The same model, of a different size,

b. any other model with a lower, higher or the same price.

  1. Exchange of Goods is possible only for the Goods currently available on the Seller's website.
  2. In order to replace the Goods, the Customer should fill in and sign the exchange form available on the Store's website, properly secure the shipment, and attach a proof of purchase. The replacement Goods should be sent to the Seller by registered parcel, the cost of which is borne by the customer. The cost of replacement Good to the Customer shall be borne by the Seller.
  3. The Seller will contact the Customer if the Goods to be replaced were no longer available. The Customer will be able to decide on a different Goods or withdraw from the exchange. In case of withdrawal from replacement, the Goods are returned to the Customer at his expense.
  4. In the case of exchange for Goods with a lower price, the money will be returned within 14 days using the same method of payment as used by the Customer when purchasing the Goods
  5. In the case of exchange for Goods with a higher price, the Seller shall replace the Goods after recording the payment of an amount equal to the difference in prices. In order to speed up the exchange process, the Customer may attach a transfer confirmation to the shipment.
  6. Replacement is subject only to the Goods clean and not bearing traces of use. The Seller refuses to replace the Customer when the Good it is damaged.
  7. Click here to download the form (.docx file).